Shipping policy
Processing Times
⢠Orders ship in 1â3 business days from our U.S. partner warehouse (most pet items ship from New Jersey).
⢠Youâll receive a tracking email as soon as your order leaves the warehouse.
Shipping Methods & Rates
⢠Standard Shipping (3â7 business days): as shown at checkout (currently $8.00 for most orders).
⢠Express Shipping (2â4 business days): as shown at checkout (currently $15.00).
⢠Free Shipping: available when your cart meets the free-shipping threshold shown at checkout (if applicable).
⢠Some oversized/heavy items may carry a surcharge; any changes will appear before you pay.
Delivery Issues (48-Hour Window)
⢠If your order arrives damaged, defective, or incorrect, email support@greenpup.co within 48 hours of delivery.
⢠Include your order # and clear photos of the outer box, packing slip, and item. Keep all packaging while we review.
Food & Treats
⢠For safety, treats and food are FINAL SALE and cannot be canceled or returned once the order is placed, except for damage on arrival.
Address Changes & Refused Packages
⢠We can update addresses only before an order ships.
⢠If a package is returned due to an incorrect address or refusal, reshipment fees may apply. Original shipping is non-refundable.
Split Shipments
⢠To deliver faster, your order may ship from more than one warehouse; youâll get tracking for each parcel.
Where We Ship
⢠U.S. domestic shipping only at this time.
Questions?
⢠Email support@greenpup.co and weâll help right away.