FAQ

How long does shipping take?

  • Orders are processed within 1–3 business days.
  • Standard shipping takes 3–7 business days.
  • Expedited shipping takes 2–3 business days.

Do you ship internationally?

  • Currently, we only ship within the United States. We’re working on expanding international shipping soon.

How can I track my order?

  • Once your order ships, you’ll receive a tracking number by email. You can use this link to check delivery status anytime.

What if my package is lost or stolen?

  • If your package is marked delivered but missing, please contact the carrier directly. GreenPup Co. is not responsible for lost or stolen packages once delivery is confirmed.

Can I return or exchange an item?

  • Yes! We offer returns within 30 days of purchase for unused items in their original packaging. Please contact support@greenpupco.com to start a return or exchange.

What payment methods do you accept?

  • We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

How can I contact customer support?